How To Develop UX Design For Healthcare App

According to statistics, the number of health apps will reach 90,000 by 2020. Given that the App Store only had five hundred apps in 2008, this is quite an amazing figure.

As the number of medical products grows rapidly, so does the level of competition in the industry. So, how do you stand out in a sea of similar-looking apps? A team of skilled UX designers, on the other hand, can assist you in making your health – care app a success.

In this article, I’ll outline a few principles of an efficient UX design for healthcare, discuss the main obstacles of constructing this UX design, and offer recommendations based on my own experience.

3 Main Challenges When Building UX Design For Healthcare Apps

It is difficult to create an Ux for a healthcare app. It is twice as difficult to create an Ux that reacts to user needs. They claim that being aware entails being armed. So, let’s take a look at the primary challenges you might face when designing the UX of a healthcare app.

Dealing With Two Target Audiences

Healthcare apps frequently serve as a bridge between patients and doctors. As a result, you now have to focus on two target audiences, which complicates the process. It’s not difficult; it just takes some effort.

In this case, you must consider both groups’ needs and design your UX health – care design accordingly.

Check out all-in-one guide to medical web app development

Digitization Of Processes

Projects throughout healthcare are frequently linked to the digitization, which actually brings the offline regimen online. This is the point at where you need to strike a balance among adapting to existing processes and inventing new ones that only exist in the digitised version.

Tackling Abundant Info On The Screen

Another difficulty for healthcare UX designers is the availability of data on the screen. From my expertise as a health – care User experience designer, there are many solutions to this problem:

  • Taking care of information architecture;
  • Usability testing of UX prototypes;
  • Observe how the user percepts the information on the screen;
  • Testing the UI.

ecodesoft Protip: Also these metrics are not always sufficient. So here are a few UX designer life hacks for dealing with the overwhelming amount of data on the screen:

  • Make scrollable tables instead of static ones;
  • Make the screens based on cards instead of tables;
  • Create a few screens instead of massive information.

9 Main Principles To Follow When Building UX Design In Healthcare

It will come as no surprise to you that developing UX for healthcare apps is no different than creating UX for those other kinds of apps. As a result, the same general UX development principles apply here. Here are a few examples:

People Orientation And Functionality

Health insurance is a very delicate field that requires special consideration for people’s feelings. The key is that the UX design of the healthcare app is user-oriented and assists in achieving their goals.

At the same moment, the health – care Ux should be functional, focusing on people’s needs in order to achieve some goal.

Providing Control And Freedom

Once making decisions or conversing with applications, users may make errors or change their minds. Of course, the common portal must allow the user to leave undesirable flows, undo incorrect actions, or return to the former condition of the interface.

Clear And Intuitive Design

Your health – care app can not be just another hard expertise milestone in the user’s life. Rather, the user should believe that using ones app is as simple as brushing their teeth or having a cup of water.

Your healthcare app’s UX design should be intuitive, that also means simple and easy to predict.

Consider the example of intuitive interface. The UX design in this image is intuitive (because it shows clearly that the user must enter their location in the field:


Designers have a well-known saying that you should assume your users spend the majority of their time on other app stores (even if this is not true). As a result, when users finally switch to your app, they should have no difficulty adjusting to your Ux in the health – care app. And, in this regard, consistency is essential.

All components of the health – care Ux should be consistent. This implies that a button inside the apps should take a gander like a real button, as well as a title of the article should take a glance like one. So, to summarise, do not complicate matters when there is no reason for complication.

So, how might UX design, which by its inconsistency complicates users’ lives, look? It will, for example, have the layouts, fonts, and colours look just at homepage and other articles of the websites. This is completely perplexing again for user and renders the UX design incongruence.

Now consider this example of consistent Ux:

There’s no room for “surprise” in this design, so users everytime understand what to expect just on pages that follow.

Accessibility And Inclusivity

When it comes to creating healthcare UX design, these two factors are crucial. Disabled people or limited abilities may be among those who use such apps. And your goal is to ensure that certain consumers do not feel very isolated when using your app.

For example, you can use voiceover functionality to read out the interface to assist people with low vision in navigating the app.

Clear Content Hierarchy

To make it simpler for users to traverse the app, you have to provide clear and organized content. For starters, well-organized text and images are visually appealing to the user. Second, it makes it easier for the user to navigate.

The nice combo of fonts and page to page here provides the visual hierarchy. The user’s attention is drawn to a news item first, then to the rest of a page.

Errors’ Prevention

One of the primary goals of developing UX for healthcare is to anticipate all potential pitfalls that the user may encounter and prevent them from occurring. In this context, the UX writer’s job is similar to that of a deminer – you have to find a problem and not let it happen!

There are 2 type you can use to prevent errors at the end:

  • Usability testing: once you have a UX prototype of your healthcare app, try testing it with potential users or, as they are sometimes called – “early adopters.” From such tests, you can see how the user completes the flow and which problems arise during this process.
  • Analytics: When the healthcare product has already been launched, you can track the users’ analytics to see where they face difficulties accomplishing the tasks.

Speak User’s Language

Using the dialect that the user chooses to speak in everyday life is one of the foundational guidelines and rules when creating the Ux for a healthcare app. Try not to make the words too complicated. Once you can say it more directly, give hints and suggestions without being too persistent. In a nutshell, be a courteous human being.


Attentiveness in UX design refers to the design’s ability to adapt to the gadgets and formats in which it is intended to work. A responsive design, for example, will instantly rearrange its components to fit perfectly in the physical features of the new device when switching to a portable version of the site.

Dribble is an example of genuinely responsive design. It has an adaptable grid that transitions from five columns just on laptop design to two columns on tablets and smartphones.

Building A Healthcare App’s UX In 6 Steps

So much for preparations and forewords! Let’s get this party started. Here are the primary six steps to designing a wonderful UX health – care app:

Step 1 – Gather Info

It is critical to delete the very first layer of ambiguity when beginning your voyage in the healthcare development of an application. Typically, you can do so by speaking with stakeholders.

You will have some presumptions at the end of this phase, which you will verify in the following stages.

Step 2 – Find Your TA

For whom are you developing your healthcare app? This is a critical question that will shape the design of your healthcare app. Talk to your users once you’ve gotten to know them. Learn about your users’ desires and aches, and assume things about how you might assist them in overcoming these difficulties and improving their lives.

Step 3 – Talk To Domain Expert

The next process will be to determine how the issue you discovered is currently being addressed. Investigate your users’ entire healing process and consult with domain experts for recommendations.

At this step, you need to complete a List of Hypotheses that need to be tested.

Step 4 – Outline The List Of Features

Now that you’ve investigated the wants and needs of your intended audience, try to create a list of functions that will assist users in solving their problems.

Just at end of this phase, you will be given a list of specifications for ones future health app that will be prioritised.

Step 5 – Make A Prototype

The next step in your journey will be to build a functioning prototype of your healthcare app and run it through User Tests.

You can modify the prototype depending on the outcomes of these tests.

Step 6 – Create A UI Concept

The final step in your health – care app development trip will be to create a UI concept and base the app’s UI on it.

Healthcare App UX Design: ecodesoft Experience

Our team has extensive experience developing healthcare applications. For example, there’s this psychiatric app that was supposed to do is provide clients with quick and affordable psychiatric counseling via instant 5-minute calls. We were well aware that we had dealing with a touchy subject of psychological assistance, so extensive research into users’ pains and requires was required.

ecodesoft’s Protip: The discovery phase of UX development is critical. This is particularly true for product lines that must elicit empathy from users. You can only understand your users’ true pains, desires, and needs if you speak directly to them.

This is where we performed a slew of interviews and user testing ensures we understood the needs of the target audience.

Taking precedence user needs allows us to create a UX health – care layout that chooses to speak directly to users while also adding an unique value to the product.


The design development of a healthcare app adheres to general design principles. However, certain challenges are unique to this niche.

If you require a much more complete explanation of a entire UX design development process for your health – care app, please contact our Sales Manager, who will assist you with any of ones requests.